Eating and Basic Training Essay Example for Free

Eating and Basic Training Essay Sweet Tooth Last year in basic training my battle buddy Brown and I always stole nutri-grain bars and oreos from chow (is what army defines as a time to eat) for uses of eating them and selling them to others. It all started when I was at a breaking point and I felt like needed something sweet in order to live or I wouldn’t make it to see the next day. So I decided to slide a few packs of oreos and nutri-grain bars in my pocket to save for later cravings Basic training was a very good learning experience and I’m glad I decided to put my life on the line and serve this beautiful country. In Basic training sweets was off limits. My training period lasted almost eight months. Can you imagine not eating anything sweet for eight months? I know I couldn’t have. Eating chow, whether it was in the dfac or field chow sweets were always in the mist somewhere. The chow hall served great food and I loved eating there because the food was always hot and it made my stomach feel like it was in heaven. In reality I really didn’t have a choice but to like chow hall food, because of course, I was in basic training. I was forced to like the food. In the chow hall (dfac) nutri-grain bars was served every single day unless they ran out and were forced to serve fig newtons. Field chow was another technique on how food was distributed to us in basic training. Eating field chow was my least favorite. I hated it. The food served is cold and just plain out disgusting. The best aspect of field chow was receiving oreos. On some days I would trade my whole meal just for a pack of four pack oreos. My battle buddy Brown and I wasn’t even friends until we both discovered we were both stealing the sweets from the dfac and field chow. Eventually we decided to work together as a team in order to get the sweets we wanted. We became do good at obtaining the sweets; we chose to keep stealing them. Later on, others started to see my battle and I activity and in order not to get caught we had to find a way to satisfy the needs of others so if we didn’t eat some of oreos and nutri-grain bars we decided to sell them. You can never go wrong by trying to make money. Have you heard of the saying â€Å"more money more problems? † In my situation dealing with the sweets, that is a very true statement. Once my battle Brown and I got to use to taking what we want and making a profit that’s when the problems started to arise. We felt the means of as we were getting watched. My battle and I decided to lay low. Just an average day at the gun range it was getting close to winding down time. Field chow was already served and after we leave the range, it was back to the barracks. Always at the end of the day at a gun range we all go through a process called shake down (which a drill sergeants pants you down and make sure no ammunition is in our pockets or on us). Let’s not forget I had nutri-grain bars and oreos in my pockets from previous chows. Drill Sergeant slowly approaches me. â€Å"Private ima need for you to empty out all your pockets. † Nervously standing there almost about to pee in my pants I didn’t know what to do. I quickly replied in a trembling voice, â€Å"Yes Drill Sergeant. † As I went about emptying my pockets all you see are oreos and nutri-grain bars flowing from my pocket onto the ground. I was so embarrassed. I knew I was in big trouble. Having those items on me was considered contraband. Having contraband in basic training is a serious offence and could cause you to get kicked out basic training. I told the drill sergeants everything and the reason why I had the contraband on me. It was my problem and whatever the consequences were I was ready to take forth the responsibility for my actions. â€Å"Private you already know what to do, FRONT LEANING REST POSITION MOVE! † the drill sergeant yelled with no hesitation. Being in the front leaning rest position is the worst possible position to be in. It is a position where you are in the process of about to begin pushups. In that same positions for long periods of time suck. And I had to embrace the suck because I chose to have contraband. Honestly sure does get you a long way. In my situation it got me very far. If I would have lied to my drill sergeants by saying I didn’t know where the contraband came from or didn’t have anything to do with it, I wouldn’t even be in the military today. While I was in basic I really didn’t care about anything and stretching the truth was my specialty. Once I got transformed from a citizen to a solider I looked at life more differently. I left the past in the past and focused on my future and living by the army values. Integrity is one of the military values and I live up to it every day of my life. In Basic training I learned how to improve myself not only physically but mentally also. I practice honestly every day. That stealing incident at basic training made me make changes in my life especially when it comes to being honest. I made a vow to myself that I will never lie nor steal what does not belong to me again. Until this day I am a changed person and I’m proud to say basic training helped me and if I had to do it all over again, I will. I love my country and I will continue to serve it and live up to my army values.

Operations Analysis: Starbucks

Operations Analysis: Starbucks Starbucks main focus has been on its employees. Starbucks understands that their employees are the driving factor and most important resource of the company. Starbucks provides each employee with a starting wage above minimum wage standards as well as a quality health care and benefits packages. They firmly believe that the welfare of their people, environment and community are linked to their success as a company. These principles provide an established and proven work environment for every staff member throughout every retail store owned or operated by Starbucks. PERFORMANCE OBJECTIVES Speed Starbucks is all about customer experience and the key aspect to that is not keep a customer waiting. Speed is an essential aspect, for the business, because the speed of their processes affects them in many ways. The profitability is affected when the staff keeps the customers waiting and this could cost them dearly, besides, with regard to the product, by being slow the quality of the food and beverage also suffers. One way of reducing time is to have efficient and smooth internal communications, and by keeping an adequate quantity of inventory, especially a well organized kitchen or working space. Quality Quality is probably the main performance objective as it is usually the one factor that differentiates it from its competitors. As mentioned above, as part of the customer experience, quality plays a main role. Quality encompasses a lot factors and a large portion of that depends on the customer perception of it. Quality is primarily affected by the quality of the resources, the time management etc. Starbucks could adopt a TQM approach and even have quality checks. They could take back feedback from customers from time to time to review their performance. Dependability Starbucks needs to be consistent in its performance, and the quality of service or product provided. One way to measure dependability of products is for example a business may look into the records of the amount of warranty claims made against a particular product. Flexibility Speed and Flexibility are related, the faster the processing time the better the chances of processes being adjusted quickly. Flexibility also involves a degree of being up to date and to accommodate the customer needs from time to time. Starbucks RD department would have to identify flavors and new mechanisms that could attract new customers and benefit the company. It also involves understanding the economy they work in, like creating a customized menu for the countries they serve in. Cost Cost affects a large chunk of how the company works, because no matter which company it is they all have a profit maximization objective. Major costs for Starbucks include the acquiring of coffee beans and Starbucks is very specific about the Arabica beans they procure, an example of minimizing cost would be how they have started growing their own coffee beans, which has given them better control over their costs by reducing supplier costs. Another method to do so is to update technology that better uses input and reduces waste. Of the 4 strategic perspectives, Resources applies best to Starbucks Financial resources affect Cost and Quality performance objectives. If quality is high, costs are usually high. However, Starbucks finds the balance between cost quality and provides a good quality product service at minimum cost. Physical resources refer usually to the area where business is carried out and affects the Speed element of the performance objectives. Starbucks all around the world have similar outlet design where to get to the counter; customers have to first pass through the seating area. It would be faster and probably more convenient to customers to have the counter closer to the entrance. Human resources include the knowledge and experience of employees/owner and affect the Dependability variable of the performance objectives. There is a requirement for all Starbucks employees to learn how to make the various drinks and also how to interact with customers. The way Starbucks employees interact with customers is very different from other of their outlets. Also, a drink made in one outlet sometimes doesnt differ at all from the same drink made in others. There lies a very high degree of consistency in the product and service of Starbucks. Technological resources affect the Quality, Speed and Cost variables of performance objectives. With better technology, costs can be reduced, speed may be increased and quality can be consistent. SUPPLY NETWORK The major aspect of Starbucks supply chain is the supply and distribution of the coffee beans. This is a complex process as the coffee and other related products need to be obtained from around the world to be delivered at their retail outlets. Starbucks follow the rule of Plan, Source, Make and Deliver for their supply chain. Their operations begin right from the planting of the coffee to brewing the perfect cup of coffee for their customers. Starbucks supply chain includes everything from planning the raw materials, to the manufacturing of the coffee and last but not the least distribution of this coffee to their retail outlets, and they successfully do this by positioning its own people inside of distribution centers, to keep watch over operations and forge stronger relationships with service providers. (Refer to Appendix 1) CUSTOMER ORDER PROCESS Store Entrance Cashier I Cashier II Payment Specialty Drink NO YES Pickup Counter Cashier Calls Order to the Barista Barista Repeats the order and prepares Products Eg. Coffee Bean Select and purchase supplies, hire and training Seen by Customer Not Seen by Customer Fig: Paryani, K. (2013) Product quality, service reliability and management of operations at Starbucks.International Journal of Engineering, Science and Technology, 3 (7), p.3-14. Available at: http://www.ijest-ng.com/vol3_no7/ijest-ng-vol3-no7-pp1-14.pdf [Accessed: 13 Mar 2013]. (Refer to Appendix 3 4) ORDER PROCESS MAPPING This order process mapping has been divided into three main portions, the customers viewpoint, the cashiers viewpoint and finally the baristas view point. From the customers viewpoint, the order process begins when the customer enters the store and begins to make an order. At this point depending on the speed of the order process, the customer could either wait at the queue or leave it he/she feels like it is time consuming. On reaching the cashier, the customer reads and chooses from the menu available and places an order to the cashier. The cashier then informs the customer about the specialties offered, like a caramel or chocolate topping etc. This is the decision point for both the cashier as well as the customer and the customer could alter the order further. After this point, the customer pays for the drink and proceeds to either in store or maybe wait at the special stools near the checkout counter to the collect the drink and proceed to leave. Next from the cashiers perspecti ve, the process begins with the opening of the store, and it is the responsibility of the cashier to ensure that they have necessary cash to make transactions, by ensuring that they have coins and other cash/notes. The actual order happens, when the customer chooses the drink or food places the order. The cashier then mentions the various options available like choosing a topping or cream etc. The cashier after confirming the order with the customer, then immediately calls out the order to the barista. After this, the cashier tells the customer the amount to be paid and collects the amount, along with a receipt for the order, and tells the customer the approximate time that will be taken for the drink to be prepared. The final approach is that of the barista. When the order is placed by the customer, the cashier calls out the order to the barista. The Barista then follows this up by calling out the order loudly once more. This is the poke-a-yoke approach, as a method of double check ing and ensuring that the right order is placed. After this, the barista proceeds to make the actual drink. At this point it can take two deviations, there could be a fail point and the barista may not make the drink properly, in which case the drink will be made again and the barista completes the drink and places it on the checkout counter or gives in to the customer in his/her seating area. The red arrows signify an interaction between the customer and the staff and how the viewpoint is different in both their terms. The green arrow is the cashier calling out the order to the barista. Fig: Perkins Will. (2012). Research journal. The Impact of an Operational Process on Space. VOL 04.02 (1), p43-44. TRANSFORMATION PROCESS MODEL Inputs Outputs Transformation Process Coffee beans Baristas and other staff Coffee Machine, condiment counter, food freezers and other equipment Coffee Customer Satisfaction Experience Preparation of Coffee Warming of Food Fig : Simple Transformation Model adapted from Shaw, N, 2010, Operating Systems, Performance Objectives and Operations Strategy, Operations Management 1, Heriot Watt University, Edinburgh (Refer Appendix 2. ) The transformation process model shown below gives us an insight to the detailed version of the order process of Starbucks. It starts with the environment, which includes the customers of the coffee shop. The transformation process model is constructed keeping in mind the Starbucks customer experience that ensures when a customer leaves the coffee shop they have a smile on their face. Like the traditional transformational process this model also depicts the inputs, the transformation system and the outputs. This model creates a linkage between monitoring and control and the transformation system, which helps in enhancing customer experience and the environment in the shop. Environment Customers Inputs Customer Order Coffee Beans Staff Equipment including coffee machines and so on. Transformation System Preparation of coffee Food warming Output Prepared Coffee Starbucks Experience Monitoring and Control Fig: Detailed Tranformation process of the order process adapted from Operations management: The input/output transformation model. 2013. Operations management: The input/output transformation model. [ONLINE] Available at: http://cnx.org/content/m35439/latest/. [Accessed 13 March 2013]. PROBLEMS FACED Some of the primary problems faced by the company in terms of its operations and performance are as follows. Inadequate seating capacity and power sources. The cleanliness at the condiment counter is another issue. No new beverages options or menu and that not all beverages are available at different stores across the globe. Inconsistency in customer service and inventory. The Wi-Fi ports arent available at all stores. RECOMMENDATIONS A) Increase seating capacity: Starbucks can increase their seating capacity by having a outdoor seating area. They could also use comfortable, space friendly couches and bean bags that can be moved around easily to suit the customers comfort. By increasing the seating capacity of the store, more customers will prefer to dine in-store and this would mean that the order process will be serving a larger number of people at the given time. Staff would have to be on hand at all times. B) Cleanliness of the counters and the coffee desks: Starbucks has a separate condiment counter which hold additional sugar sachets, stirrers, mug holders, tissue napkins etc. Though the staff provides these along with the coffee order, customers can access this if they need any additional. A recommendation that we would suggest is to develop a good roster system that will ensure that staff take turns in keeping an eye on the coffee desks. This is essential to the order process, affecting the level of customer service and satisfaction. This could contribute effectively to improving both the speed and customer satisfaction of the order process, because this is a vital part of the process. C) Customized orders: Though Starbucks boasts of customizing their beverages on the request of the customers, like providing variety in their milk full cream, low fat, skimmed milk, soya milk etc. It was identified that most of the time, the store is out of inventory for the required order and this is a major weakness. This affects the order process, because it confuses the customer and the barista. This will have a direct impact on the order process such that, the staff taking the order will have to be specific in terms of mentioning their specialties available. The customer must be made aware of the choices available, and they should have the respective ingredients available for these options. D) Stores have Wi-Fi ports. Starbucks, like its competitors, provided the policy of free Wi-Fi ports in the store. However, not all stores are consistent in this aspect and many stores dont offer this facility. This will affect the order process, as customer like youngster and business people might actually leave the store due to this reason. E) Switch menu. Customers often feel like the Starbucks menu doesnt switch around much and also that they dont have all their options available in all store. We would advice Starbucks to incorporate the feedbacks from their customers into their menu and this again would directly affect the order process. CONCLUSION This report has effectively analyzed the operations of the Starbucks chain of coffee shops. The study looked into understanding the performance objectives by aligning them to the strategic objectives of the company. Furthermore, we have identified the suitable transformational model of the company and then explained in detail the order process. We chose the order process as the main focus of this paper, because we felt this was one the main operations of the company. We have identified how the order process functions and have also mapped out the entire process from the view point of the customer and the company. Finally, we have identified some functional problems and weaknesses of their operations. One the basis of site study as well as adequate research through company profiles and journals, they study has looked into amending some of these issues. The report has explained our recommendations towards addressing these issues and henceforth makes the operations of the store more bene ficial and profitable to both the company and customers. APPENDIX 1. They set a direction based on three broad action areas: service, cost, and talent. We make 80,000 deliveries per week globally and the store managers and baristas rely on us doing this well for them to be successful. Replenishment to our stores was not setting our stores up for success. We talked to store managers and they were clear that they could not be successful if the reliability and quality of supply was not good enough. 2. The basic model of transformation process indicates the inputs and outputs required by the firm. One of the main procedures of Starbucks is the order process that includes different inputs that are essential for the coffee shop. The inputs being, coffee beans, barista and other staff, the coffee machine, condiment, food freezer and other equipments. The outputs result in the hot and warm coffee and the customer satisfaction and experience. The process that led to the outputs includes the production of coffee and warming the food. 3. Starbucks utilizes an Assemble to Order process (ATO) when dealing with customers. ATO is a mixture of make to order and make to stock. Since customers like to personalize their order, Starbucks has an inventory in every branch to reach customers needs. The product is made when a customer puts in their order yet all the materials are kept at hand for workers to make each order accordingly. Also, they keep certain things made at all times on hand like caffeinated and decaffeinated coffee because its a common order thats expected to sell and can be customized for the specific customer such as adding sugar or milk if theyd like to. (Team 1 Starbucks, 2010) 4. A typical service blueprint of the order process at Starbucks is shown Below. To start the order process, the barista behind the cash register gives friendly service by looking the customer in the eye and then greeting the customer. The customer gives the order. If the order is for an espresso drink, the barista repeats the order, out loud, and states the ingredients in a predefined order (size, type of milk, type of coffee, etc.). The barista behind the espresso bar repeats the drink ingredients in the same order. This simple poka-yoke technique helps to guarantee that the drink will be made correctly the first time. This process is generally observed at in most Starbucks stores, where the barista asks for the customers name and repeats it with the drink order. In the early days, the baristas were trained to ask the customers name. Howard Schultz has brought this step back as another way to differentiate Starbucks from the other coffee shops; this act, in turn, has had a positive impact on improving market share. (Paryani, 2011) Names of team Members Team work (management/co ntribution /attendance of team meetings) Research (contribution to data collection / group discussions /idea generation /literature review) Final Report (report construction /report write up/diagrams/ referencing, etc.) Total contribution towards assignment Athina Abigail Dsilva 1 2 2 5 Callahan Jason Brown 2 1 2 5 Leni Vincent Joseph 2 1 2 5 Nida Saleem Siddiqui 2 2 1 5 Rudy Rosario 2 2 1 5 Vidhya Subramani 1 2 2 5 Total score 10 10 10 30

Implementation Of 5s In Non Manufacturing Area Commerce Essay

Implementation Of 5s In Non Manufacturing Area Commerce Essay Lean manufacturing is a philosophy that increases the productivity and improves the quality with less resource (Womack and Jones, 1996). Lean manufacturing is the systematic elimination of waste from all aspects of an organizations operations and this included production costs, product quality, and product delivery and worker involvement. Any use or loss of resources that does not lead directly to creating the product or service in an organization is viewed as waste. Now days, many companies are implementing such lean production systems. Companies primarily choose to engage in lean manufacturing for three reasons which are to reduce production resource requirements and costs, improve customer responsiveness and to improve product quality. These 3 elements are very important to boost company profits and competitiveness. The lean manufacturing concept is first introduced in Toyota Corporation which is Toyota Production System. Toyota started the lean manufacturing by following the basic principles that set out by Henry Ford with the moving assembly line. Ford realizes that the importance things in the operation are material flow continuous, process standardization, and waste elimination. The basic principle that set out by Henry Ford did bring the success to Ford Corporation. At the same time, Toyota was experience a difficult time and these basic principles give inspiration to Toyota to develop a system that flexibly responded to customer demand and was efficient at the same time. Now a day, Lean Manufacturing has been implementing in the manufacturing companies throughout the world and was becoming an important topic for manufacturing companies especially in the developed countries. The Japan, which consider as the developed country in Asia did show the success with the implementation of lean manufacturing concept and even the western countries also try to find the ways to compete against with the company in Japan. According to the Industry Week Magazine in a survey at 2004, as a result of the implementing lean manufacturing, U.S. companies had a median savings which is 7% of Cost of Goods Sold. This savings also consider as a higher levels of waste before the company implementing the lean manufacturing concept. Lean manufacturing is a concept which use the less input to achieve the same output and the input can be time, space, human effort, machinery, materials, or costs. In 1995, the U.S. equipment manufacturing company which named Lantech completed the implementation of lean and reported that there had many improvements compare batch-based system in 1991. According to Lantech, the element like manufacturing space per machine, production cycle time and product delivery lead time are reduced after the implementing of the lean manufacturing concept. During the 1990, the Wiremold Company successfully implementing the concept of lean manufacturing. Wiremold Company found out that there have many improvements after the implementing of lean manufacturing concept which the product development time-to-market, receipt and fulfilment of order time, amount of plant space needed, time for raw material to shipping dock and number of suppliers are have been reduced. Besides that, the inventory turns and sales per employee did show the increasing advantage. Some companies in Vietnam also actively conducted training and implemented lean manufacturing concept to eliminate the inefficiency process. This brings the improvement to their production and service lead times. For example, Toyota Ben Thanh, a service center of Toyota in Vietnam, has implemented lean concept to significantly reduce the process time for the automobile maintenance service and as a result, the total number of cars processed are increase. Toyota Ben Thanh achieved significant reductions in the process lead time by successfully eliminating unnecessary waiting time, inefficiencies of physical motions and process flow. According to the oxford dictionary, technique is a particular way of doing something. Lean manufacturing techniques are based on the application of five principles to guide the action of management toward success. The five principles are included value, the value stream, flow, pull and perfection. The perfection is bringing the meaning of the ability to advocate doing things right at the first time through the application of continuous improvement efforts. The element of continuous improvement can break down into 3 basic principles which are Challenge, Kaizen, and Genchi Genbutsu. Background information Kaizen is a Japanese word with literally mean improvement. In the context of Lean manufacturing, kaizen is understood to signify small, incremental, and frequent improvements to a process. Lean philosophy states that the large improvement which just require small amounts of investment and risk. The kaizen main mindset is making process improvements without adding people and space to the process. The more important one is implement the change without spending the money. In the early 1950s, Kaizen was first introduced in Japan which is the Toyota manufacturing plant. In Japan, kaizen is a way of life in the workplace which from the office of the CEO until to the shop apprentice. Kaizen has lead most of the company from a defeated wartime nation to one of the strongest industrialized countries in the world. The main principal of kaizen is making the small, immediate improvements in the process and standardizes the workplace. Actually, all of these small improvement will add up to better the working conditions which a (Imai, 1997) higher degree of safety, more efficiency and ultimately, greater profits. In the western, the improvements are done by introducing the latest technology, or incorporate the newest management technique and the result is outspending of money and time. But Kaizen is different which just requires a small investment of money, but a large investment in effort, cooperation and training. If fully implementation in organization, the results are often amazing. Kaizen is a process which must become a daily part of every workers routine and this is the key for the successful implementation of Kaizen Concept. In Kaizen, management has two functions which are Maintenance and improvement. The important part of kaizen is setting and keeping them. The role of maintain is to maintain the technological and operating standards that have been put into place. The other role of management is improvement which constantly looking for ways to raise the current operating standards. This is an ongoing effort and must be a daily part of the managers job. Process is the holy grail of kaizen and the main focus of Kaizen is on the process because Kaizen emphasize that improving the process will improve the result. The major concept of kaizen is visual management. The opportunities for improvement may present themselves on a daily basis, but if you are not able to see them, they will be missed. One of primary methods used in kaizen is to create an environment where tools, supplies and processes that out of place can be seen right away. There are two systems that are used to achieve this target is 5S and 5M. The heart and soul of visual management is 5S. It is systematic approach to workplace organization and cleaning that will transform a disorganized workplace into an efficient running machine. The 5Ss are Sort (Seiri), Set in Order (Seiton), Shine (Seiso), Standardize (Seiketsu) and Sustain (Shitsuke) 5S method started introduced in Malaysia at the middle age of 1980s and was actively conducted training and implementing in the private sector especially in multinational company. In 2004, 5S method was introduced to all public and private sectors in in Malaysia. In this 6 years, there have many certificates were issued to various factory industries and service as an encouragement. 5S is a method or tool which aims to manage workplace organisation and standardisation. 5S improves the safety, work efficiency, productivity and establishes a sense of ownership. The successes of lean manufacturing concept in the manufacturing area brought the attention of non-manufacturing area using the lean manufacturing concept to manage their company. Although 5 S is a system aimed at good housekeeping and floor cleanliness. But this concept can be used in broader area where you have any kind of waste and even, these concepts also can be use in non-manufacturing process. 1.2 Problem of Study Universiti Teknologi Malaysia (UTM) is a university which has the highest number of postgraduate enrolment in engineering and technology, which is one of the important components in contributing towards the development of an innovation-led economy. There have many department and unit in UTM which provide quality services to help expedite the process and system administration. Each department plays a role in the system administration of UTM and the 5S concept has been introduced to make sure the efficiency in the system administration. Universiti Teknologi Malaysia was the first public university (IPTA) which successfully applies and attains the 5S Concept Certificate at 2009. The certificate handing ceremony was held in UTM Skudai and was officiated by the Director of National Productivity Corporation (NPC) Southern Region, Mohd. Razali Hussin. In his speech, Mohd Razali, the Director of National Productivity Corporation (NPC) Southern Region congratulated UTM staff for their commitment in making this concept a success in UTM. The Director of NPC also said that all the staff in utm are the pioneers to this program and will be the best example and reference for other IPTA. Besides that, in his speech, he did mention that the effort must be consistent from time to time and in the effort to increase the skill and improve the office management system, the commitment and participation of all the UTMs staff are essential. According to the 5S concept program leader, Puan Norazlina Md. Said, this program was introduced to all public and private sectors at the year of 2004 in Malaysia. With the help of NPC, UTM has started realizing the 5s concept and managed to pass a certain requirement and finally successful attaining the certificate. This is an honor for University Teknologi Malaysia. To successfully implementation the 5S concept, each staff of the UTM plays an important role. The successful of UTM will bring a lot of attention which first public university (IPTA) to successfully apply and attain the 5S Concept Certificate. a) What is the key of the successful implementation 5S concept? b) How far the implementation of the 5S concept? c) What is problem that will be face in the implementation of 5S concept? 1.3 Purpose of the Study The purpose of the study is to found out that how far that the implementation that have been done and investigate the key of the successful implementation 5S concept. Besides that, this research can also can give recommendation which ensure a constantly successful of 5s implementation. 1.4 Objective of the Research The purpose of the research is to investigate the implementing 5s at non-manufacturing area which a research will be doing in the Treasurers office UTM. The objectives of this research are: 1.2.1 To investigate that how far that the implementation of 5S concept. 1.2.2 To investigate the factor of the successful implementation of 5s concept. 1.2.3 To suggest the recommendation to ensure a constantly successful 5s implementation. 1.5 Scope This study is focusing on the Implementing 5s at non-manufacturing area which in Bursary office at Universiti Teknologi Malaysia. The respondents, which involve the staff of the Bursary Office and the data collected via questionnaires, were distributed to the respondent. 1.6 Significance of the Study The findings of this study are very important to: UTM The finding in this study can help UTM know the perception of the staff about the implementation of 5S concept. Besides that, can give awareness to UTM about the important of the implementation of 5s concept. Bursary Office Through this finding, can let the staff in the office know that the problem in the implementation of the 5S concept. Besides that, can give a recommendation to Bursary Office and ensure the constantly successful of the implementation of 5S concept. Undergraduate The finding in this study can give knowledge to undergraduate student about the 5S concept. This is because nowadays, there have many company already implement the 5s concept so the undergraduate will not feel unfamiliar when they hear the 5s concept. 1.7 limitations There are some limitations in this research. a) The sample of the study is only limited to the staff of the bursary office and cannot represent all the non-manufacturing area in Malaysia. Therefore, the results of the analysis could be questioned. b) Due to time constraints and cost, the survey will only distributed to respondents via questionnaire. To get an accurate analysis and data, will need an amount of cost and a lot of time. Consider to this problem, the survey will only distribute to respondents via questionnaire. c) The level of reliability and accuracy of this study may be affected by the deceit of respondents. This is because respondents normally tend to answer questions in the way that are beneficial to them.

Distance Learning vs. the Traditional Classroom Essay -- Education Com

Distance Learning vs. the Traditional Classroom Non-traditional students are finding it easier and easier to maintain a job, a family, and pursuing a college career at the same time. This is possible because more and more non-traditional students are receiving an education using distance learning, as opposed to traditional, in-the-classroom teaching. Distance learning is basically taking college level, credit-bearing courses via the Internet. One of the most obvious advantages of distance learning is that it puts the classroom in your home, office, or wherever you can find a computer and log on to the Internet. However, there is much controversy regarding the quality of the courses being offered on the Internet versus the quality of courses taught in the traditional classroom. The courses taught in the traditional classroom provide â€Å"important aspects of teacher immediacy, which are behaviors that enhance physical and psychological closeness (mehrabian, 1981)† with the student and the instructor. Verbal behaviors such as praising students, addressing them by name and using humor in the class may evoke immediacy. There is also non-verbal immediacy, which is body language such as adopting a relaxed body position, varying one’s vocal expression, moving around in the classroom and smiling while looking at the class (Richmond, Gorham & McCroskey, 1987). This type of behavior allows for a relationship between the student and the instructor to truly develop into something significant. It also allows for the student to develop his or her individuality in the classroom. Traditional classroom teaching also provides students with the opportunity to have real social interaction with one another. This interaction in turn allow... ...e learning as effective as learning in the classroom. Works Cited: Audio Graphic Telecourses for the Web: An Experiment Retrieved (3/17/2000) from the World Wide Web: http://www.ascusc.org/jcmc/vol4/issue2/larose.html Gorham, J. (1988). The relationship between verbal teacher immediacy behaviors and learning: Monitoring processes and product. Communication Education, 39, 354-368. Hiltz, S. (1986). The â€Å"virtual classroom†: Using computer-mediated communication for university. Journal of Communication, 36(2), 95-104. Mehrabian, A. (1981) Silent Messages: Implicit Communication of emotions and attitudes (2nd Edition). Belmont, CA: Wadsworth. Ragsdale, R.G. & Kassam, A. (1994). The magic of multimedia in education: Promises of the 21st Century. In Reisman, S. (ed). Multimedia Computing—Preparing for the 21st Century. Harrisburg, PA: Idea Group.

Greed, Paranoia, and Love Destroying a Real Man :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Many things can destroy a man, but only three things that can destroy a real man, greed, paranoia and love†. I have no idea why I just wrote that last quote, I just thought it would be nice to start my book with something that sounds halfway smart. Anyway, my name is Ammar Barakat, born on the sixth of July 1980. I am not famous, gifted, smart, good-looking or powerful, as a matter of fact, I am not special in anyway. Nevertheless I have decided to write this book to tell my story to the world (hopefully), because believe it or not, I think I have lead an interesting and unique life. Before I go any further I guess I should start telling u about my first few years of life, or what I can remember from it.   Ã‚  Ã‚  Ã‚  Ã‚  My first memory was when I was three years old; I remember it was me, my brother and my parents sitting in the car and stopping at a mini-market to pick up some chips on our way to the swimming pool. I have no idea why this memory is plastered in my head because there was nothing special about that day; we used to always stop at the mini-market with my brother and parents to pick up some chips on our way to the swimming pool. Although I was born in Syria, I spent the first four years of my life in the United Arab Emirates. My father had a good job, and we lived in a nice house and had a normal life, actually it was ironic since me and my family seemed to be living the American dream in an Arabic country. Since I don’t remember much of the UAE days I cant tell u much about it, all could tell u is that any parent would wish to raise their children in the environment that I was raised in. My father went to work, my mother took care of me and my brother, and al l me and my brother had to worry about was the amount of French- fries we were going to eat at the swimming pool that day.   Ã‚  Ã‚  Ã‚  Ã‚  Then, everything changed. The day that I have always feared has come, it was my brothers first day of school. Don’t get me wrong, me and Tareq were never the best of friends, and I wasn’t upset that he was leaving me, oh no, I was jealous of him.

Financial Statement

Financial Statement Companies use several tools such as a balance sheet to make sound business decisions. A balance sheet is a quantitative summary of a company's financial condition at a specific point in time, including assets, liabilities and net worth. The first part of a balance sheet shows all the productive assets a company owns, and the second part shows all the financing methods (such as liabilities and shareholders' equity) Also, called statement of condition. On a balance sheet, assets are equal to the sum of liabilities, common stock, preferred stock, and retained earnings. Another tool used by companies to make decisions is a company's Income statement. An income statement is an accounting of sales, expenses, and net profit for a given period. The purpose of this report is to view the company's performance (profits and losses) over a designated period of time. It lists the company's revenues and its debts during operational and non operational periods. The balance sheet works in conjunction with the income statement: both deals with matters that concern investors. The next tool used is called a retained earnings statement. A retained earnings statement is a financial statement that lists a firm's accumulated retained earnings and net income that has been paid as dividends to stockholders in the current period. Also can be known as, statement of retained earnings. It is important for everyone to understand that retained earnings do not represent surplus cash or cash left over after the payment of dividends. Rather, retained earnings demonstrate what a company did with its profits; they are the amount of profit the company has reinvested in the business since its inception. These reinvestments are either asset purchases or liability reductions. Next in line is the statement of Cash flows. Statement of cash flows is a summary of a company's cash flow over a given period of time. What can the statement of cash flows tell us? It’s simple, because the income statement is prepared under the accrual basis of accounting, the revenues reported may not have been collected. Similarly, the expenses reported on the income statement might not have been paid. You could review the balance sheet changes to determine the facts, but the cash flow statement already has integrated all that information. As a result, savvy business people and investors utilize this important financial statement. A company also uses comparative statements to track gains, losses, and trends over a given time period. This allows that company to forecast future performance in order to make sound business decisions. Viewing and researching how a company did last year, or the year before, or an average over the past five years can ease doubt, assist with finding solutions, and either make or break a company's financial future. References †¢This is the site used for definitions under financial statements, http://www. investorwords. com/1957/financial_statement. html †¢This is the site I read about each topic, some topics are in other topics. http://www. accountingcoach. com/explanations. html Financial Statement In this week, learning and understanding how import the financial account in the company’s financial performance is very important in becoming a manager. This account, records all financial information to which management, creditors, stockholders, potential investors and regulatory agencies understand the financial consequences of a company’s decision and actions. Whether the company has an increasing revenue or losing assets, the company’s credit worthy ness, complying with taxation and regulation of the agencies and government, financial statement is data recorded of the company’s activities (Cleaves, Hobbs, & Noble, 2012).In creating a financial statement, one must understand the three fundamentals. The first one is an income statement which commonly known as profit and loss statement. It shows the number of profits produced by the company over a given time, let say 1 year. By subtracting the sales or revenue from cost of goods sold to yield to profits. Balance sheet is the second statement which deliver a snapshot on a specified date of a firm’s financial position, giving its asset holdings, liabilities, and owner-supplied capital (stockholders’ equity).In an equation form, total debt (liabilities) plus total shareholders is equal to total assets. The total assets characterize the resources own by the company while liabilities and shareholder’s equity suggest how those resources had financed. By law, the company needs to report the amount of the company’s numerous assets in the balance sheet by using the actual cost of obtaining them to show the historical transaction at their cost. There are two types of analysis used in comparing information in the balance sheet, horizontal and vertical.Horizontal or trend analysis pertains to item by item comparison with a number of quarters within a fiscal year or other years. Vertical analysis uses percentage to compare an each item against total asset of financia l statement. The last statement is cash flow recognizes the sources and expenditures of a company’s cash. In measuring cash flow, we can use two approaches, statement of cash flows and free cash flows or financing cash flows.Statement of cash flows identifies the bases and expenditures of cash that describe the change in the company’s cash balance reported in the balance sheet. Once the company has compensated all of its operating overheads and taxes and completed all of its investments, any residual cash is free to be dispersed to the creditors and shareholders. On the other hand, if the free cash flows are negative, manager will have to procure financing from creditors or shareholders (Keown, Martin & Petty, 2014). Financial Statement In this week, learning and understanding how import the financial account in the company’s financial performance is very important in becoming a manager. This account, records all financial information to which management, creditors, stockholders, potential investors and regulatory agencies understand the financial consequences of a company’s decision and actions. Whether the company has an increasing revenue or losing assets, the company’s credit worthy ness, complying with taxation and regulation of the agencies and government, financial statement is data recorded of the company’s activities (Cleaves, Hobbs, & Noble, 2012).In creating a financial statement, one must understand the three fundamentals. The first one is an income statement which commonly known as profit and loss statement. It shows the number of profits produced by the company over a given time, let say 1 year. By subtracting the sales or revenue from cost of goods sold to yield to profits. Balance sheet is the second statement which deliver a snapshot on a specified date of a firm’s financial position, giving its asset holdings, liabilities, and owner-supplied capital (stockholders’ equity).In an equation form, total debt (liabilities) plus total shareholders is equal to total assets. The total assets characterize the resources own by the company while liabilities and shareholder’s equity suggest how those resources had financed. By law, the company needs to report the amount of the company’s numerous assets in the balance sheet by using the actual cost of obtaining them to show the historical transaction at their cost. There are two types of analysis used in comparing information in the balance sheet, horizontal and vertical.Horizontal or trend analysis pertains to item by item comparison with a number of quarters within a fiscal year or other years. Vertical analysis uses percentage to compare an each item against total asset of financia l statement. The last statement is cash flow recognizes the sources and expenditures of a company’s cash. In measuring cash flow, we can use two approaches, statement of cash flows and free cash flows or financing cash flows.Statement of cash flows identifies the bases and expenditures of cash that describe the change in the company’s cash balance reported in the balance sheet. Once the company has compensated all of its operating overheads and taxes and completed all of its investments, any residual cash is free to be dispersed to the creditors and shareholders. On the other hand, if the free cash flows are negative, manager will have to procure financing from creditors or shareholders (Keown, Martin & Petty, 2014).

Ethics. Cultural relativism and Divine command theory Essay

Ethics Introduction            Societies have different beliefs that are considered as the basis of their existence. They are the morals that govern the behaviour patterns and as far as the community is concerned, they also serve as the grounds of what is right and what is wrong. In philosophy, there are certain theories that have been formulated to describe extensively on the ethical virtues that the community upholds. They justify morality and immorality. The theories include; relativism, utilitarianism, divine command theory, deontology and virtue theory. This paper will focus on the five ethic theories by describing them and major solely on one theory that supersedes the others and justifying the reasons why it is commonly considered. Relativism            Cultural relativism is the descriptive view that different groups of people or cultures, have different ways of evaluating what is right and what is wrong. In different cultures, even when we would anticipate to agree on some issues of morality, diversity is evident (Ruth, 2010). Ethical relativism, an action is right or wrong depending on the moral norms that are practised in a society. Cultural relativism describes the way people actually behave, while ethical relativism describes the fact that a society learns from the previous generation, how to behave, think and feel. A well -known evidence of cultural relativism is the way people behave around the world. For instance, eating beef is moral in USA while it is immoral in India, or killing new born females is moral in China and India whereas it is immoral in USA. Ethical relativism argues that the ethics of a society evolve with time and change to fit circumstances. This paper will focus on the five ethic theorie s by describing them and major solely on one theory that supersedes the others and justifying the reasons why it is commonly considered.            Utilitarianism states that an action being morally right or wrong is dependant wholly on its consequences. An action is right if the outcome is best and wrong if the outcome is bad. In this theory, an action is right if it promotes the happiness of the performer of the action and everyone affected by it (Boylan, 2009). An action is wrong if it brings the reverse of happiness, that is, pain and sadness. This theory makes it possible for the right thing to be done from a bad motive. The utilitarianism theory is often associated with John Stuart Mill, a philosopher who stated that â€Å"actions are right to the degree that they tend to promote the greatest good for the greatest number. Divine command theory            Divine command theory views that moral obligation consists in obedience to God’s commands. An act is moral if God commands us to do it and it is immoral if God prohibits us from doing it (Brown, 2001). Therefore to say that it is good to tell the truth is semantically equivalent to saying that God commands us to tell the truth. Similarly, to say that it is evil to steal is the same as saying that God prohibits us from stealing. The divine command theory is however wildly improbable for reasons demonstrated by the Euthyphic dilemma. As it states, â€Å"is an action morally good because God commands it or does God command it because it is morally good?† By saying that God commands an action because it morally good, threatens the independence of God. It means that the unprejudiced ground of morality is outside of God, and He is indebted to adhere to his standard, and thus He is not sovereign.The characteristic Christian rejoinder to the Euthyphro Dilemma is to ground goodness in God’s nature. Therefore, it is God’s nature to do good and He never acts divergent to His nature and also, the ground of morality is not some peripheral ordinary to which God must observe.            Deontological ethics can also be referred to as duty-based ethics. It arbitrates morality by scrutinising the nature of actions and the agents will instead of the goals achieved. For deontology, whether a situation is right or wrong depends on the action that resulted in the situation for example, a deontologist would argue that it is wrong to lie to a murderer about the location of a victim. As long as we are following our duties, we are behaving morally and vice versa. In order to make the correct moral choices, we must understand what our moral duties are and what correct rules exist to regulate those duties. Deontological theories have been named as formalist due to their central principle lying in the conformity of an action to some rule or law.            The first philosopher to define deontological principles was Immanuel Rant, who held that nothing is good deprived of experiences with the exception of a good will, which is one that wills to act in concurrence with the moral law and out of respect for that law, rather than out of natural dispositions. The important thing is whether the person is expressing good moral virtues or not. The issues whether the intention is right, the correct rule is being followed or whether the consequences of the action are good, are not relevant. A virtue atheist is likely to advise you to act in the same way as a virtuous person in the given situation. The character of a person is the outcome of his or her character traits which can either be good, bad or somewhere in the middle. Virtues are the admirable character traits while the opposites of virtues.            Ethical relativism indorses right and wrong rooted in an individual’s culture and not an individual’s beliefs whereas virtue ethics acquaints a person’s character as indication of inherent goodness, rather than gauging the results of actions executed by that person. It supports the theory that a bad person can have good actions. The motives of an action regulates the value or goodness of that person in spite of the outcome of the actionEthical relativism discards absolute moral values because of a lack of proof. People’s behaviour finds provision from where and how they live, unlike the virtue theory where people’s behaviour finds provision from their character traits and goodness.            According to utilitarian theory, the one thing that brands an act morally right or wrong is whether or not the consequences are beneficial. On the other hand, virtue ethics is of the impression that a morally right act in some state calls for a moral choice is what a virtuous person would do in that state. For example, if a person is sick and goes to the hospital for treatment, the doctor is morally right to kill the patient and give his organs to other patients who need them to survive. This, is in accordance to utilitarian theory. However, this is wrong because it is taking away someone’s right to live for the motive of making other people happy.            Even though deontology and utilitarianism are categorised as â€Å"ethics of conduct,† they differ in their ethical theory. Deontology indorses an action based on a moral law or code, while for utilitarianism an action that gives the best consequences or happiness to the action is right. Virtue ethics is categorised as â€Å"ethics of character† and it is focused on how people should be instead of the actions people should perform (Moore, 2009). Virtue ethics should be the ethical motivation in a person’s life. He or she should use levelheadedness abilities to regulate their duties based on virtues and also the universal rules and schemes that guarantee justice and fairness for everyone. Listening to one’s intuition in order to determine the greatest good as well as the virtues that will best serve the society is the best way to ensure this justice and fairness. A human being should not have right over another person’s life becaus e everyone is equal. References Ruth Benedict, Martin T.K 2010.. Patterns of Cultures. The Eagle publishers Boylan, M. (2009). Basic Ethics (2nd ed.). Upper Saddle River, NJ: Pearson. Brown, C. (2001). Ethical Theories Compared. Delaine publishers Moore, B. N., & Parker, R. (2009). Critical Thinking (9th ed.). Boston, MA: McGraw-Hill. Source document